Yes, in most cases. Attendance Allowance, Direct Payments, Self-Directed Support and Independent Living Fund are all avenues to explore. You may need a needs assessment done by a social worker or health professional to see if you are eligible.

We raise monthly invoices. You can pay by direct bank transfer, but cheques are still acceptable too.

We are registered with the Scottish Commission for the Regulation of Care. We are registered to provide home care to all adults over the age of 16 years.

We carry full public and employee liability insurance. We would advise you to let your home insurer know you have carers coming in, to make sure all your possessions are properly covered.

If this happens, our call monitoring system will alert us 15 minutes after the visit time. We will find out why and call you. We will provide an alternative person, if required, as soon as possible.

We will replace carers who are absent for whatever reason with someone else who will fill your need.

We review services on a continuous basis and add to and change the record on our electronic care planning system, taking account of information from yourself, your carers and your representatives as we go. Once every six months we will call you or your representative to make sure the plan is as it should be and adjust as necessary.

Yes, of course. If you are able, our carers can take you out walking, on the bus, in a taxi or even in a car. Many of our carers have business insurance for this purpose. We can also take you in our SMART car. We can arrange escorts to appointments, visits to the theatre and cinema, shopping trips and even day trips.