Terms & Conditions

This is a statement of the terms and conditions that govern the agreement between Lynedoch Care Ltd (the Company) and the Client (an individual care user and/or a relative or any third party with authority to act on behalf of the care user). This agreement is deemed accepted either by acceptance of services at interview or by booking in person, verbally, by telephone, by fax or in writing (including e-mail) carers or other workers supplied by the Company. By accepting this agreement the Client agrees to pay the prices quoted. These Terms of Business apply to all assignments accepted.

The temporary workers are employed by Lynedoch Care, but on variable hours and so the Company cannot guarantee that a particular worker will be able to remain with the Client throughout the length of the assignment. However the Company undertakes to make all reasonable effort to maintain continuity of service. If at all possible, the Company will consult with the Client prior to any change in worker.

The Client is not responsible for payment of National Insurance and P.A.Y.E. for any of the Company’s employees or workers.

The hours worked will be verified by the Client signing the worker’s timesheet (or a third party if the Client is unable to sign). This will be presented by the worker for signing on a Friday each week or at the end of the assignment whichever comes first. The Client’s signature on the timesheet means that the Client is satisfied with the services provided by the worker during the stated hours. However, if the Client fails to sign or is unable to sign the timesheet for whatever reason, the Company reserves the right to charge for all hours worked to a satisfactory standard.

If a worker supplied proves unsatisfactory the Client must inform the company within 2 hours of the worker starting work. The Company will endeavour to find a replacement as soon as possible.

The Company will give a current list of charges to the Client before the Client engages the worker and the Client agrees to pay the Company in accordance with those charges. Any unusual charges for services requested by the Client which are not included in the list of charges will be agreed between the Company and the Client before commencing work. All charges are subject to regular review and changes will be notified to the Client in writing from time to time.

The charge listed on the List of Charges includes all National Insurance, Holiday Pay and P.A.Y.E. V.A.T. will be added to the charge at the appropriate rate. Travel expenses may be added to the charge if the assignment involves the worker travelling through the boundary of the City of Edinburgh.

No cancellation fee will be charged if 24 hours or more notice is given. Less notice will result in a cancellation fee of the value of the assignment booked.

Fees will be invoiced on a monthly basis and payable within 14 days of the date of the invoice. The Client will be liable for an additional interest charge calculated on a daily basis equivalent to an annual interest rate of 5% above the Royal Bank of Scotland base rate for invoices outstanding longer than this period.
Any queries regarding any invoice must be raised on receipt of the invoice by contacting the Company office at the address above. Payment can be made by cash directly to the office, by cheque or postal order in the post or by Internet transfer. Payment should under no circumstances be paid directly to the worker.

If the worker is taken into employment by the Client within six month of being introduced to the Client or within six months of the date the worker last attended to the Client then the Company will be entitled to charge a transfer fee. This fee will amount to 15% of the expected earnings of the worker for the first year. This fee will apply whether the approach for employment is made either by the Client, a third party or the worker themselves. If the Client wishes to retain the services of the worker in any way other than through the Company, the Client must contact the Company directly before engaging the worker.

While every effort is made by the Company to ensure high standards of skill, integrity and reliability from our carers and other workers, the Company does not accept any liability for loss, expense, damage and delay from any failure of a particular worker or indeed failure to provide any particular worker for either all or part of a booking. The carer or other worker will be under the direct control of the Company.

All complaints should be addressed to the carer or other worker carrying out the assignment in the first instant. If this is not possible, complaint should be made verbally or in writing to the registered manager of the service who will investigate the matter and reply to the Client within one week. A full complaints procedure will be given to the Client outlining further steps to take in the event of dissatisfaction.

It is the policy of the Company to engage the services of the best qualified people to fulfil each individual assignment and not to discriminate against any person on the grounds of their race, colour, national origin, sex, sexual orientation, marital status, disability or age

The Company will discuss compliance with Health and Safety regulations with the Client if appropriate and a basic Health and Safety Assessment will be part of the initial Needs Assessment carried out by our senior staff at the time the Client engages the services of the Company.

The Company will store all personal information in a confidential manner in a secure location and the Client confirms acceptance of the Company’s right to store such information. The Client has a right to access to information stored about them. For details of how to access this information contact the nurse in charge of the service.

In the event of closure or withdrawal of the service, the Company will provide the Client with a list of similar local providers of care services. The Company will ensure that all practical assistance will be given to the Client in organising a continuation of their care. A full closure policy is included in the Client’s pack.


Site Owner

The legal owner of this website is: Lynedoch Care Limited.


Our registered and head office address is:

Lynedoch Care Limited (Registration SC274852)

22, Morningside Drive, Edinburgh, EH10 5LY.

Tel: 0131 447 9129

Email: mail@lynedochcare.co.uk

Website: www.lynedochcare.co.uk



The data contained in our website is for information purposes only. While it is not represented to be error free, Lynedoch Care endeavours to ensure that the data provided or otherwise displayed on our Site is accurate. However, the contents are provided on an “as is, as available” basis and the use of the website and its contents is at your sole risk. However vigilant we may be, Lynedoch Care does not warrant that any functions of the website will be uninterrupted or error-free, that defects will be corrected, or that the website will be free from viruses or other harmful components. Lynedoch Care offers no express or implied warranties concerning the site, including accuracy, completeness, reliability or suitability.


Copyright and Intellectual Property

The content of this website is the copyright and intellectual property of Lynedoch Care Limited unless otherwise stated. The content should not be transferred to other websites or to a company intranet without written permission of the editor or publisher. Unauthorised use of any materials on the website that violates any relevant copyright, trademark and other laws could result in legal proceedings.


Links to Third Party Websites

The Site Owner may provide links to third party websites but we do this as a convenience to users of this Site. We do not control or accept any responsibility or liability for third party websites or their content.


Links to this Website

If a link to this website is created from a website that in the opinion of the Site Owner is unacceptable, the Site Owner reserves the right to require the removal of that link. No-one who creates a link or is granted permission to link to our website may use our logo or any other proprietary graphic or trademark or represent themselves as being part of or the Site Owner’s website or business.


Privacy Policy

By using our website you agree to the terms of the Privacy Policy. As this Privacy Policy may be changed without prior notice, it is advisable that you review its content periodically.


Opt out

Should you not approve the manner in which we intend to use the personal information you provide us with, you may opt out at any time. Should you choose to do so, please use either of the methods below to inform us and we will remove your contact details from the web data collection system. Write to us at:

Lynedoch Care Limited, 22, Morningside Drive, Edinburgh, EH10 5LY

Or call us on: 0131 447 9129


Information we collect

Personal and non-personally identifiable information (cookies) collected, through use of this website, is used to help us to learn more about how our visitors navigate the site and assess areas of interest. Such information also enables us to provide our users with important information on our services. You are not required to provide such information, however you will provide basic personal information when you send us an enquiry or request a newsletter.



We collect non-personally identifiable information through the use of General Tracking Information and Click Path Tracking (cookie technology). We keep track of the pages visited by each user. Our web server automatically collects some information about you when you request pages from our server, including your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you request) can be sent to you. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our website by making it more responsive to the needs and preferences of our users. This information does not identify you personally.


“Cookies” are pieces of information that websites place on an individual’s computer hard drive to enable the individual to more easily communicate and interact with a website. Cookie technology tracks your click path through a website, but while this information does not identify you personally, it may be used to help customise your visit to a website. Cookies can also be used to record how many times a user has visited a site and what pages were accessed.


On your first visit to our site you will be given an option to allow cookies. You can however, should you choose to do so, disallow cookies at any time via your web browser.


Collection of personal information

If you choose to register an enquiry on our website, you will be asked to provide personal information which may include your name, address, e-mail address and phone number. We never share the personal information on our web servers with third parties. When you register we will place your name in our mailing list and will send you a confirmation e-mail, to the address you provided, to confirm your registration.


What we do with the personal information collected

We may send correspondence to the e-mail and/or home address you provide to us when registering on the website. This correspondence may include newsletters, promotional offers, information on services we provide and enquiry responses. You may opt out at any time by contacting the Lynedoch Care office.


Sharing of personal information

We will not provide or sell any personal information to marketing research or bulk advertising sales companies.



We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use standard Secure Sockets Layer (SSL) certificates to secure all pages used for inputting user personal information. However, due to the open communication nature of the internet, we cannot absolutely guarantee that communications between us will be free from unauthorised access by third parties.



It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws. We do not specifically collect information about children nor market our products or services to children. We have no reason to believe that this website will attract children or that children will access it or provide personal information.


Contact Information

If you have any questions about this Privacy Statement or the website itself, please contact:

Lynedoch Care Limited, 22, Morningside Drive, Edinburgh, EH10 5LY

Tel: 0131 447 9129